The Challenge
A leading Japanese electronics and appliances major sought to launch a new range of hair dryers built around innovative technology that protected hair. The key challenge was to develop a brand and product story for the Nanoe range that appealed emotionally rather than focusing solely on functional benefits, thereby standing apart in a competitive market.
Our Approach
The project began with a review of the winning communication route for Panasonic Nanoe and an internal audit of brand and product documentation. This was complemented by an analysis of competitor packaging and website communications—examining brands such as Shark, Dyson and GHD—to understand prevailing category norms. A brand story concept was then developed, articulated through a fully illustrated toolkit that detailed the concept rationale, trade up narrative, name concepts for the product variants, and actionable messaging. Finally, a messaging framework was crafted to align with the brand’s technical and emotional propositions.
The Outcome
The semiotic analysis identified a unique cultural and category white space that was consistent with the brand’s reason-to-believe and unique selling proposition. The study mapped out the category’s signs and symbols, revealing both established norms and opportunities to subvert them. This led to the creation of a client brand persona and the development of opportunity codes that captured both functional and emotional benefits. The final deliverables included packaging and website copy tailored for entry, mid and top-tier hair dryers, ensuring a cohesive yet innovative communication strategy.
